Privacy
Privacy policy
This policy explains how Clintrail Pty Ltd handles personal information collected through this website and through website enquiries.
It is written for website visitors, business contacts, and sponsor-side teams who contact Clintrail about Australian local sponsorship.
Overview
How this policy applies
Clintrail Pty Ltd is committed to handling personal information in an open and responsible way and to taking reasonable steps to protect the information we hold.
This policy applies to information collected through this website, including enquiries submitted by potential clients, service providers, and other business contacts.
This policy is directed to website and business-contact information. It is not intended to describe every category of information that may be handled in connection with a specific client engagement, clinical trial, or separate contractual relationship.
22 April 2026
Collection
The kinds of personal information we may collect
Name, work email, company, country, and other business contact details
This includes information you provide when you contact us through the website or otherwise communicate with us about our services.
Information about your organisation, study, or planned Australian activity
For example, this may include product or study type, development stage, intended Australian scope, and the reason you are seeking an Australian local sponsor.
Technical and usage information
This may include IP address, browser type, device information, pages visited, referring website, and general usage data collected through cookies or similar technologies.
Correspondence and internal records
We may keep records of enquiries, meetings, and communications with you, including notes relevant to assessing or responding to your enquiry.
How we collect
Most information is collected directly from you.
We usually collect personal information when you submit an enquiry, contact us, request information, or interact with the website.
Other sources
We may also collect information from business contacts and service providers.
In some cases, information may come from your colleagues, publicly available business sources, professional introductions, or service providers that support our website or communications.
Use and disclosure
Why we collect, use, and disclose personal information
To respond to enquiries
We use information to review website enquiries and communicate with you about your enquiry.
To manage our business and website
We may use personal information for internal administration, record keeping, service improvement, website operation, security, and troubleshooting.
To work with service providers
We may disclose personal information to technology, hosting, analytics, CRM, communications, legal, and other professional service providers who support our business.
To comply with legal obligations
We may use or disclose information where reasonably required for legal, regulatory, or compliance purposes.
Cookies
How we use cookies and similar technologies
We may use cookies and similar technologies to understand website traffic, improve site performance, remember preferences, and support security and analytics functions.
You can usually manage cookies through your browser settings. If you disable cookies, some parts of the website may not function as intended.
We may use website analytics and optimisation tools such as Cloudflare Web Analytics, Google Analytics, Microsoft Clarity, Cloudflare Zaraz, search engine webmaster tools, and similar services to understand website usage, improve content, monitor search performance, and measure enquiry conversions.
Marketing
Business communications
If you contact us, we may send follow-up communications relevant to your enquiry. We do not intend to use website enquiry details for unrelated marketing without an appropriate basis to do so.
Storage
How we hold and protect personal information
We may hold personal information in electronic systems, cloud-based platforms, email, document systems, and other business records used to operate our website and manage enquiries.
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps may include access controls, user permissions, vendor controls, monitoring, and other technical and organisational measures appropriate to the information we hold.
No system can guarantee absolute security. If you send information to us online, you do so with an understanding of the ordinary risks associated with internet communications.
Overseas disclosure
Some service providers may handle information outside Australia.
Clintrail may use service providers whose systems or personnel are located outside Australia. This can include website infrastructure, analytics, communications, and CRM providers.
What this means
Information may be disclosed to overseas recipients where reasonably necessary.
Where this occurs, the relevant countries will depend on the provider and service used at the time. This may include the United States and other jurisdictions in which our service providers operate.
Retention
How long we keep information
We keep personal information for as long as it is reasonably needed for the purpose for which it was collected, for legitimate business records, or to meet legal, regulatory, or contractual requirements.
When personal information is no longer required, we will take reasonable steps to destroy it or de-identify it where appropriate.
Your rights
Access, correction, and complaints
Access and correction
You can ask us for access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.
Privacy enquiries
Privacy enquiries, access requests, correction requests, and privacy complaints can be submitted through the Contact page on this website. Please mark your message as a privacy enquiry so it can be handled appropriately.
How complaints are handled
We will review privacy complaints and aim to respond within a reasonable period, usually within 30 days. If you are not satisfied with our response, you may be able to make a complaint to the Office of the Australian Information Commissioner.
Updates
Changes to this policy
We may update this policy from time to time to reflect changes to our website, our information handling practices, technology providers, or legal requirements.
The current version will be published on this page. We encourage you to review it periodically.